Support
We're a small team and we read every message. Expect a reply within one business day.
Email Support
For bug reports, account questions, license issues, or anything else — email is the fastest way to reach us.
support@frisson.digitalMobile App
SCREENBot for iPhone is available on the App Store. Tap "Report a Problem" inside the app or reach out via email.
View on App Store ↗Common Questions
How do I join the Mac desktop beta?
Beta 2 is open. Apply here — takes about two minutes. We review applications and send download instructions within one business day.
Where does SCREENBot process my screenshots?
All screenshot processing happens locally on your device. Your images are never uploaded to our servers. SCREENBot uses on-device AI to analyze and organize your screenshots.
My license key isn't working. What do I do?
Make sure you're entering the key exactly as provided (copy-paste recommended). Each key supports up to two Macs. If you're still having trouble, email us at support@frisson.digital with your order confirmation and we'll sort it out.
How do I request a refund?
For the iPhone app, refunds are handled by Apple through the App Store. For the Mac desktop beta, email us at support@frisson.digital within 14 days of purchase.
I found a bug. How should I report it?
Email support@frisson.digital with a description of what happened, your device (iPhone model or Mac), and OS version. Screenshots of the issue are helpful. We take every bug report seriously.
Will my beta access carry over to the full release?
Yes — everyone in the beta will receive a discounted or complimentary upgrade path to the final release. Details will be announced before launch.